Legal
Privacy policy
Last updated: October 2026
Joannes Carpet Cleaning is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or contact us about our services.
Who we are
Joannes Carpet Cleaning is a sole trader operating in Redditch and surrounding areas. Our registered address is 7 Lineholt Close, Redditch, B98 7YT. You can contact us by phone on 07825 915260 or via the enquiry form on our website. For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller for personal information collected through this website.
What personal data we collect
We may collect the following personal data when you contact us or submit an enquiry: your name, phone number, email address, and the address or area where you require our services. We also collect standard technical data through our website analytics, including your IP address, browser type, pages visited, and the time and date of your visit. We do not collect sensitive personal data.
How we use your data
We use your personal data to respond to your enquiries and provide our cleaning services, to send you a quote or booking confirmation, to contact you about your appointment, and to improve our website and services. We do not use your data for automated decision-making or profiling.
Our lawful basis for processing
We process your personal data on the following lawful bases under UK GDPR: contract — to fulfil a booking or service agreement with you; legitimate interests — to respond to enquiries and manage our business; and consent — for optional analytics cookies, which you can withdraw at any time via our cookie settings.
How we share your data
We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who help us operate our website and business, including our website hosting provider and analytics tools (Google Analytics and Meta Pixel). These providers are contractually required to keep your data secure and to use it only for the purposes we specify. We will disclose your data if required to do so by law or to protect our legal rights.
How long we keep your data
We retain enquiry and booking records for up to three years for business and accounting purposes. Website analytics data is retained in accordance with the retention settings of the relevant analytics platform. You may request deletion of your data at any time by contacting us.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data, to object to or restrict our processing of your data, and to data portability. To exercise any of these rights, please contact us by phone or via our contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.
Cookies
Our website uses cookies to help us understand how visitors use the site and to improve your experience. You can manage your cookie preferences at any time using the cookie settings banner on our website. For full details, please see our Cookie Policy.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your data, please call us on 07825 915260 or use the enquiry form on our contact page.